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MacKenzie

CAIRN_BUNGA_SM

MacKenzie's Story
by Andre

Tha

Thank you in advance for your time with Gartner to discuss the current state IT Service Management (ITSM) process capabilities that we are reviewing.  The focus of this effort is to understand current state processes in order to provide input to improvement opportunities and priorities around three of CBSA’s critical applications:

  • PIK (ABC Kiosk)
  • MEI-B2B
  • PPP

    Thank you in advance for your time with Gartner to discuss the current state IT Service Management (ITSM) process capabilities that we are reviewing.  The focus of this effort is to understand current state processes in order to provide input to improvement opportunities and priorities around three of CBSA’s critical applications:

  • PIK (ABC Kiosk)
  • MEI-B2B
  • PPP
  • This interview guide is intended to provide an overall structure for the discussion and ensure that key topic areas are covered.  It is not intended to limit the discussion or to be a standalone questionnaire/survey. Questions will bflowerse adjusted based on the specific role of the interview participant. There is no requirement for you to document answers to the questions ahead of time. This guide is presented to allow you to think about these questions before the planned interview, however, if there is any documentation that you think would be beneficial for us to review, we would appreciate a copy (prefer electronic copy if possible) prior to or during our meeting. To maximize the value of this assessment, we are seeking honest and objective feedback. All interviews will be treated confidentially and any feedback included in the work products will not be attributable to individuals. All information gathered will be used strictly for the purposes of this project.

This interview guide is intended to provide an overall structure for the discussion and ensure that key topic areas are covered.  It is not intended to limit the discussion or to be a standalone questionnaire/survey. Questions will be adjusted based on the specific role of the interview participant. There is no requirement for you to document answers to the questions ahead of time. This guide is presented to allow you to think about these questions before the planned interview, however, if there is any documentation that you think would be beneficial for us to review, we would appreciate a copy (prefer electronic copy if possible) prior to or during our meeting. To maximize the value of this assessment, we are seeking honest and objective feedback. All interviews will be treated confidentially and any feedback included in the work products will not be attributable to individuals. All information gathered will be used strictly for the purposes of this project.

tended to provide an overall structure for the discussion and ensure that key topic areas are covered.  It is not intended to limit the discussion or to be a standalone questionnaire/survey. Questions will be adjusted based on the specific role of the interview participant. There is no requirement for you to document answers to the questions ahead of time. This guide is presented to allow you to think about these questions before the planned interview, however, if there is any documentation that you think would be beneficial for us to review, we would appreciate a copy (prefer electronic copy if possible) prior to or during our meeting. To maximize the value of this assessment, we are seeking honest and objective feedback. All interviews will be treated confidentially and any feedback included in the work products will not be attributable to individuals. All information gathered will be used strictly for the purposes of this project.